Analytic Call Routing, Tracking, Recording & Reporting Services

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Create a Tracking Number. Track Incoming Calls.
View Reports. Review Recorded Messages.

  • Call Routing lets you specify how the incoming call will be answered. This can be as simple as ringing a specific phone number or as complex as providing a greeting message, hold music, a list of extensions to choose from, voicemail, etc. – in short, a complete office phone system also known as IVR or Advanced Call Flow.
  • Call Tracking enables you to determine which of your advertisements caused your phone to ring. A different phone number is inserted into each different ad you want to track. These Tracking Numbers forward to your business phone(s) or cell phone(s).
  • Call Recording can be enabled for quality and training purposes. Recording is optional but very useful for ensuring your customer’s calls are being handled correctly and efficiently.
  • Call Reporting – Statistics are accumulated to generate reports which will assist you in using your advertising budget to your best advantage.

Get Started With A Free 30 Day TrialTo ensure your satisfaction, we offer a 30 Day Free Trial Period during which you can test our call tracking system to see if it meets your needs. The Trial Account terminates automatically after 30 days or after 150 call minutes have been used, whichever occurs first.

You may convert your Trial Account to a Paid Account at any time by submitting your first $29 monthly payment. It’s that simple. We utilize Authorize.net to securely accept Visa, MasterCard & Discover. We never see or handle your credit card information.

We Handle All The Setup & Configuration For You – No learning curve. No technical skills required. Just complete a short questionnaire we provide. That’s it. Then all you need to do is run reports and review recorded calls, if desired.

Local Phone Numbers are available for virtually all USA Area codes. Now you can have a Local presence no matter where your business is located. Studies have shown that callers are more likely to call a Local Number than a Toll-Free number.

Toll-Free Numbers are available for 888, 877, 866 and 855 prefixes. The best way to track a call is through a toll-free number. By calling a toll-free number, the caller gives up their right to block their caller ID because the owner of the toll-free number is paying for the call. So, to get the maximum benefit, use a toll-free number for call tracking.

International Numbers are also available for Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Cypress, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Slovakia, South Africa, Spain, Sweden, Switzerland and the United Kingdom – and more on the way. Phone Number and per minute charges differ from USA charges and are usually somewhat higher.

How Does Call Tracking Work?

  1. Reserve Your Ad Tracking Phone Numbers
  2. Use Those Tracking Phone Numbers in Your Ads
    • Use a Different Tracking Number for Each Ad
    • Use Either Local or Toll-Free Tracking Numbers, or both
    • Incoming Calls Are Forwarded To Your Business Phone(s)
    • Calls Can Be Recorded (recommended)
  3. Analyze Which Ads Are Working Best
    • Determine which Ads Are Making Your Phone Ring
    • Adjust or Eliminate Poorly Performing Ads
  4. Review Call Recordings (Optional)
    • Train Your Staff To Be More Effective
    • Capture Call Details for Future Reference
    • Identify Other Services Your Customers Want
  5. Adjust Your Advertising Spend Accordingly
    • Determine Your Best Lead Sources (TV, Radio, Mail, Newspaper, etc)
    • Eliminate the Under-Performers

Call Tracking Increases Your Revenue and Profits

Call Tracking helps you to identify the marketing channels that are making your phone ring – generating more revenue and keeping you competitive. No need to ask your callers how they heard about you – you will already know.

In order to spend your advertising dollars wisely, you need to know how many calls each of your advertising campaigns is generating for your business. This is easily accomplished by using a different ad tracking phone number (Local or Toll-Free) for each advertising campaign.

When a potential customer calls your business using one of your ad tracking phone numbers, their call is immediately forwarded to the phone number(s) you specified.  Did the caller see your ad in the newspaper or hear it on the radio, get a coupon, visit your web site, see a yard sign?

With TrackCallers.com you will know. The Caller ID, Call Source and Call Duration is logged for future analysis giving you an insight into what’s working and what needs to be tweaked.

Call Recording Helps You Train Your Staff

Call Recording gives you a tool to help you train your staff to be more effective at answering your caller’s questions and turning them into customers.  and monitor their progress.

Reviewing incoming call recordings can give you insight into what other services your customers are looking for. It may be a product or a service you could be offering but aren’t (at the moment).

Call Recording can help you understand why you lost the sale. This is valuable information.

That’s All I Need To Do?

Yes! Call Tracking is easily added to your current advertising efforts. By using a different tracking phone number for each different advertising source and campaigns you are running, you will know where your advertising dollars are best spent.

The most important thing is to get your potential customer to CALL you. Then you have the opportunity to start building a relationship with them. Advertising sources include:

  • FaceBook
  • Adwords
  • YouTube
  • Yellow Pages
  • Direct Mail
  • Google, Yahoo, Bing
  • TV/Radio Commercials
  • Billboards
  • Coupons
  • NewsPapers
  • “Bandit” Signs
  • etc. etc. etc.

Someone’s Calling – Now What?

When a customer calls one of your ad tracking phone numbers, they will hear a short “whisper” message informing them that their call may be recorded for quality and training purposes (if you are recording calls). this is mandated by law.

Next, their call will be forwarded to the particular business phone number you have specified. When that phone your phone is answered, another short “whisper” message can indicate to you the source of the call.

Then, you will be connected to your customer, knowing that they are calling in response to one of your ads and even which specific ad it was that motivated them to call. Knowing this lets you respond more appropriately right from the start.

If call recording has been enabled, you can log into your admin area and view your call logs, generate reports and listen to the calls you received for quality control and training purposes.

Get Started With TrackCallers.com

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